Akbar F, Fauzi A, Rhamadani S, Rahayu S, Azzahra SP, Permatasari R. Public Service Quality at a Malay Heritage Island Destination: An Exploratory SERVQUAL Analysis of Penyengat Island, Indonesia. ITJ. 2026;3(1):91-108. doi:10.69812/itj.v3i1.269